In the current financial climate it should not be strange to find customers of companies that must return or exchange items, quite legally, to find themselves having to organisation. If the supplier had been taken down this road then it may be that exchange of items would not be an option as the stock could have been sold off so the customer would be left to add their claim to the rest of the claimants, which starts with the banks and the Inland Revenue & Customs. A private customer would be most unlikely to be experienced in Debt Collection methods and even be aware of Debt Collection Letters and Debt Collection Software that could be used. It might be that they would consult with a solicitor as a first step, and pay for the advice, or as a better option go to the Citizens Advice Bureau, where good advice is freely given. They might be told that they are placed on the end of a long list of creditors and are unlikely to be given much of the debt, if anything at all. Their choices might be set out as; a solicitor, a Debt Collection agency or maybe, if the advisor is aware of it, the DIY approach by using Debt Collection Software.

Hopefully they will be told about the ball park outlay required of each option and this alone should push the customer towards the DIY approach, as this option might easily be in the range of

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Tags: collection, debt recovery, invoices, overdue, past due

This entry was posted on Wednesday, January 27th, 2010 at 8:04 pm and is filed under Business and Management. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.